Superior Support Resources Delivers Technology and Resources to Advance, Protect, and Support our Clients.

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405 N. Calhoun Road, Suite 200 Brookfield, WI 53005

info@ssrtotalit.com

(262) 784-9772

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Managed Services

Managed Services

Help Desk

In order to remain productive and happy at work, your people need a source of help when they cannot access their work on the network, have difficulties using a printer, or need a password reset. SSR’s Help Desk managed service provides our customers with a first line of defense against these kinds of issues. We take calls about a great range of problems that end-users encounter, resolve in real-time to the maximum extent possible, and route to additional sources of support when needed. We enable our customers to support their people with a high level of service, without adding to their own IT staff or taking IT professionals off critical projects to respond to routine issues.

Case Study: Labeling Products Company
Case Study: Labeling Products Company
Learn how a Milwaukee-based labeling products company worked with SSR to provide 24/7 help desk services to help alleviate a constant stream of password resets, email, network connectivity and other maintenance issues.
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Managed Services

Network Monitoring and Patching

Even in a small or mid-sized company, the environment of networks, systems, and computing devices can be quite complex with numerous possible points of failure. Armed with the most up-to-date tools, the expert staff of our Network Operations Center (NOC) monitors the networks of our clients to anticipate, identify, and diagnose issues as a 24×7 managed service. As necessary, we also apply the necessary “patches” remotely from our NOC when a vulnerability is discovered — often in connection with updates to the software in particular sections of our client’s environment. These services are complemented with Field Engineering visits by our professionals to conduct maintenance and upgrades that are less well suited to
remote treatment.

Managed Services

Fractional Teams

In all of our technical disciplines, spanning Infrastructure, Security, Applications, and Analytics, we offer fractional teams of professionals as a subscription service that allows you to access talent and skills you may not need full-time. This can take the form of infrastructure and security engineers performing on-site work on a regularly recurring basis, or an applications team that combines skills in business analysis, coding, testing, and project management. Many of our clients contract with SSR for managed team of several fractionally allocated professionals who bring, in total, the skill sets needed to build or maintain applications our clients use to run or conduct analysis and reporting on their business.

Get An Assessment

Before making any commitments talk to our team about getting a 3rd party assessment. This paid service will let you know where you stand and what type of investment you should be expecting.

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