Case Study – Ruekert & Mielke
Case Study:Ruekert & Mielke, Inc.
Managed Services, Cybersecurity and IT Infrastructure Updates
Ruekert & Mielke is a 100% employee-owned civil engineering firm with more than 75 years of service to local communities and organizations. They have a staff of engineers, environmental specialists, agricultural experts, and technology consultants that empower their clients to thrive by solving infrastructure challenges.
Business Challenge
The client engaged SSR looking for a current state assessment and recommendations on their IT infrastructure. Upon investigation, the client realized a lack of insight into the management of daily support operations and a need to address aging hardware. The review resulted in prioritizing the risks associated with their aging infrastructure. Consequently, the client required a comprehensive remediation plan and a long-term strategy to modernize their environment and mitigate risks effectively.
SSR Solution
SSR’s initial engineering efforts were dedicated to addressing cybersecurity remediation tasks, prioritizing measures to ensure the environment’s robust protection.
Following a comprehensive assessment, it became evident that many IT systems were outdated and nearing the end of their lifecycle. The issue was compounded by a lack of documentation regarding day-to-day operations. In response, SSR implemented 24/7 monitoring and security patching protocols across all servers to enhance visibility and safeguard against potential threats. Additionally, SSR assumed responsibility for ongoing engineering support services, providing continuous preventative maintenance for the IT infrastructure.
To address the instability of the client’s existing wireless network, SSR took proactive steps by deploying a new Meraki wireless network at both the corporate headquarters and several remote office locations.
To further strengthen the company’s defenses, new security firewalls were strategically implemented in various remote office locations, ensuring comprehensive protection across the client’s network infrastructure.
The team I’ve been working with from SSR has been excellent. Blake is on top of things, gets things done, and has been flexible. Scott seems to know enough about anything to get a game plan together. Jeff has provided some of the best customer service I’ve had from an account manager and clearly talks with the team to know where we’re at with things.
Result
The interventions facilitated by SSR resulted in enhanced visibility into the current state of the client’s environment. Additionally, SSR’s efforts contributed significantly to securing and stabilizing the client’s IT environment, alleviating immediate concerns and fortifying defenses against potential cybersecurity threats.
Moving forward, SSR is collaborating with the client to develop a comprehensive long-term plan aimed at modernizing their infrastructure and transitioning towards cloud-based solutions.
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