Careers
Join OUr TEam
Great opportunities | Great people | Great careers
Join a dedicated, effective team of IT and business professionals. SSR builds culture and resources around the people that fuel our success. With diverse clients in numerous industries, we offer a variety of opportunities to make a difference and drive results.
IT Engineering Practice & Delivery Leader
The IT Engineering Practice & Delivery Leader provides oversight and coordination across complex IT initiatives that support SSR’s client services and internal operations. This role bridges technical teams and business objectives, ensuring projects are planned, executed, and delivered on time and within scope. You’ll drive process improvement, resource alignment, and clear communication to keep projects moving smoothly and clients well served.
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Applications and Analytics Delivery Leader
The Applications and Analytics Delivery Leader drives the innovation, development, and delivery of cutting-edge software and data solutions for SSR Total IT’s diverse client base. This strategic role combines hands-on technical leadership, client engagement, and operational oversight to lead a dual-shore team of developers and data specialists. You’ll help shape digital product strategy, optimize business processes, and deliver high-impact applications and analytics that transform how our clients operate.
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NOC Technician
We are seeking a skilled and experienced NOC Technician to join our growing team. This role is pivotal to maintaining uptime, resolving complex infrastructure issues, and ensuring seamless service delivery. The ideal candidate brings a proactive mindset, excellent problem-solving skills, and experience operating in structured IT environments (ITIL, SLA-based support).
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Director of Infrastructure and Security
The Director of Infrastructure & Security provides leadership for our Engineering Infrastructure, Network Operations, and Help Desk teams. This role is essential to delivering innovative infrastructure and security solutions to SSR’s small and mid-sized business clients. You will oversee a team of skilled IT professionals, ensuring the effective design, implementation, and management of technology services that meet client needs and exceed expectations.
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Managed Services Leader
The Managed Services Leader will oversee our operations. This role plays a critical role in ensuring the effective delivery of technical support services to our Managed Services clients. You will lead a team of skilled Helpdesk and Network Operations technicians, including an offshore team in India. Responsibilities include managing day-to-day support and Incident Operations and ensuring our technical support exceeds service-level performance targets and client expectations.
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Help Desk Analyst
The Help Desk Analyst is a critical front-line role supporting SSR’s small and mid-sized business clients. This position provides timely, professional technical support while diagnosing and resolving a wide range of IT issues. You’ll collaborate with engineering and infrastructure teams to escalate and resolve complex problems, ensuring a positive client experience and dependable day-to-day technology operations.
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On-Site Technical Infrastructure Engineer
We're looking for an experienced IT Engineer to be a trusted technical advisor to clients and a key contributor on our Infrastructure & Security Engineering team. You'll join a collaborative group of 10+ engineers who share knowledge and push each other to get better. You'll own the stability, security, and long-term health of client environments, networks, servers, cloud platforms, and security systems, and you'll work directly with clients to connect technology decisions to business outcomes.
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Software Developer
Software Developers /Software Engineer –Multiple openings - Brookfield, WI
Superior Support Resources, Inc DBA SSR Total IT needs professionals:
Work Using AWS, Azure, REST/SOAP API, CI/CD and Agile.
Req: Master’s + 1yr. Wages: $113,922/yr. Relocate to unanticipated site. No International/National travel. Send mail to Ref: President & CEO, Superior Support Resources, Inc, 405 North Calhoun Road, Ste 200, Brookfield, WI, 53005
Software Developer
The Software Developer leads requirements gathering and translates customer needs into technical specifications for software solutions. This role designs, develops, tests, and maintains applications while defining software architecture and ensuring adherence to design principles throughout the development lifecycle. You’ll review code for quality and functionality, troubleshoot and resolve system issues, and monitor applications while documenting system modifications. The position also mentors junior developers and stays current with emerging technologies to recommend enhancements that keep solutions competitive.
Client Technology Engagement Manager
The Client Technology Engagement Manager serves as the primary liaison between SSR Total IT and its SMB clients. This person is responsible for ensuring client success by aligning technology solutions with business outcomes, managing relationships across a portfolio of key and growing accounts, and coordinating the delivery of SSR services.
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Engineering Manager
The Engineering Manger provides the vision and leadership for our Engineering Infrastructure, Network Operations, and Help Desk teams and is responsible for leading a team of technical personnel to drive projects and services to completion following standard SSR delivery procedures.
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IT Purchasing Provisioning & Vendor Manager
The IT Purchasing & Vendor Manager will lead our procurement process and support our Account Executive team. This position is responsible for building out a full life cycle managed procurement practice with our customers and maintaining strong, long-term relationships with our vendors.
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Senior Field Engineer
The Senior Field Engineer is responsible for managing and supporting the IT infrastructure of SSR clients across many industries. This advanced position may also include acting as the IT consultant working with the client, project teams, and others in the design, implementation, and ongoing life cycle support of network infrastructures of varying sizes and complexities.
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Help Desk/Network Operations Lead
This person will lead the Managed Services team, which includes the Help Desk and Network Operations' teams, located in the U.S. and in India. The Lead will resolve day-to-day technical delivery and service level agreement (SLA) issues for SSR’s clients.
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Some Reasons our Team Enjoys Working at SSR
Growth Opportunities
We encourage our employees to expand their capabilities.
Work/Life
Balance
We provide flexibility so you can manage life outside of work.
Valued
Roles
Everyone is important and has a part in moving the company forward.
Team
Environment
We support each other by sharing knowledge and resources.
Effective
Leadership
Our leadership takes an active role and supports the team.
In addition to making an impact for our clients and ourselves, our culture values the broader community. Along with our community outreach partners, we strive to help others succeed and live satisfying, valuable lives through our Give Back program and other charitable giving.
Full Benefit Package
- 401(k) retirement plan with matching funds
- Health, dental, vision, life, and disability insurance
- Paid time off
- Paid holidays
- SSR Share Bonus (paid quarterly)
- Health club stipend
- Training and development
Apply today for an opportunity to expand your skills, experience and achievements and take your career to the next level.
Hear It Directly From Our People
Susan Brey
Project Manager
“This is a company that really does focus on the business needs of its clients. I’ve learned a lot here about creating systems that help the leaders of our client organizations run their businesses more effectively.”
Nick Gertmann
Senior Engineer
"I love staying abreast of the latest technologies. It gives me great satisfaction to bring new solutions to our clients and see the benefit they bring to their businesses."
Sittha Bounyang
Help Desk and NOC Lead
“The great thing about our work is the variety from client to client. Each is unique in their business and their IT needs, but there are best practices and standards that apply almost everywhere.”