Shawna FergusonManaged Services Lead

Shawna is a skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues. The same skills required for troubleshooting – open communication, healthy curiosity, and productive brainstorming – have also made her an excellent team leader and talented implementer. Shawna has successfully led strategic technology initiatives and handled complex matters in rapidly evolving technology sectors.

Shawna comes well qualified having several years as director of technology support services at MSOE, and most recently, help desk supervisor at QuadMed. She sits on the trust board for Northside Church of God, as well as the board of Sunbeam Kids in Milwaukee.

Shawna has an MBA with a concentration in leadership and management, as well as a Bachelor of Arts in Management of Computer Services, from Ottowa University; and an Associate of Applied Science in computer networking systems from ITT Technical Institute.