Privacy Policy

Effective: 11/13/19

Superior Support Resources, Inc. (“SSR”) values and is committed to maintaining our users’ privacy. This Privacy Policy (“Policy”) discloses the privacy practices for our website, www.SSRTotalIT.com (“Site”).

This Policy describes the following:

  • What information we collect
  • How we use and share the information
  • How the information can be corrected
  • How the information is secured
  • How Policy changes will be communicated
  • How to address concerns of personal data related to the Site

Our Site may contain links to other websites over which we have no control. SSR is not responsible for the privacy policies or practices of other websites to which you choose to link to from this Site. Through the use of the Site, you are therefore consenting to the data collection procedures expressed in this Policy.

INFORMATION WE COLLECT

Information Collected Through Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this Site. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics, please visit Google’s website, and pages that describe Google Analytics, such as https://policies.google.com/privacy?hl=en-US

Information Collected Through Cookies and Similar Technologies
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences and tracking user trends. We do not (directly or through third parties) track your online activity after you leave our Site.

Information Collected Through Forms
We also collect information directly when you voluntarily submit it to us. Throughout our Site, we provide opportunities to download case studies, whitepapers and other content, sign up for our newsletter, register for events, or request information from us. It is completely up to you whether or not you want to provide this information.

HOW WE USE AND SHARE YOUR INFORMATION

We analyze the information we gather to determine what is most effective about our Site, to help us identify ways to improve it, and to determine how we can tailor the Site to make it more effective for our visitors. The personal information SSR collects when you sign up for the newsletter, or when you download a white paper or other content, may be used for marketing purposes. When you utilize our Contact Us form, we will use your information to respond to you regarding the reason you contacted us.

SSR does not sell, rent or lease any of its client lists and/or names or other information collected from our Site to any third parties.

We do not generally seek to collect sensitive personal data through our Site or mobile applications. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data.

We may use third parties to help host our Site, send out email updates, and provide marketing and advertising services. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

Under certain circumstances, SSR may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). SSR may disclose your personal data in the good faith belief that such action is necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of SSR, our users, customers or the public as required or permitted by law.

HOW INFORMATION CAN BE CORRECTED

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by using the Contact Us feature on our site or by sending us an email.

You can opt-out of receiving marketing and promotional emails from SSR by using the opt-out or unsubscribe feature contained in the emails.

HOW INFORMATION IS SECURED

We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.

HOW POLICY CHANGES WILL BE COMMUNICATED

Our Policy may change from time to time. We will not reduce your rights under this Policy without your consent in accordance with applicable law. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain changes, email notification of Policy changes).

HOW TO ADDRESS CONCERNS

If you have any questions or concerns regarding our Policy or otherwise need to contact us please use the Contact Us feature on our website, call us at 262-784-9772, email us, or contact us by US postal mail at the following address:

Superior Support Resources, Inc.
405 N. Calhoun Rd., Ste. 200
Brookfield, WI 53005