With more than 100 manufacturers as clients, SSR brings industry expertise when designing, implementing, and supporting technology strategies for manufacturing companies. We offer professional IT consultation and services that help manufacturers avoid unnecessary IT expenditures while improving productivity and profitability and reducing risk. We provide best practices in IT so you don’t have to manage it on your own, leaving you more time to focus on your business.

SSR has delivered a variety of IT services and solutions for manufacturers, including:

  • Providing complete IT outsourcing through our Total IT program for a number of manufacturing companies, allowing them to focus on their business rather than trying to keep up with technology
  • Developed a custom solution for an airplane hangar and industrial door systems manufacturer that allowed contracted and in-house design engineers to work and collaborate in 3D CAD from multiple work sites
  • Implemented electronic data exchange (EDI) and shop-floor wireless for an RFID and automated inventory solution for a metal fabricator, streamlining order and payment processing and labor collection

NIST SP 800-171: Helping Manufacturers Meet Cyber Security Standards

SSR can help you ensure that data residing on your IT system is safeguarded from cyber incidents in order to meet the compliance requirements set forth by the Department of Defense in NIST SP 800-171. Learn more.

Learn more about our services here.

Our team will customize a plan that best suits your organization.
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Case Study: Aries Industries, Inc.

Total IT

Client: Aries Industries, Inc. is a leader in the design and manufacturing of Pipeline Video Inspection, Rehabilitation, and Water Well Inspection equipment.

Challenge: Aries was experiencing turnover in its IT department with a varying amount of work ranging from not enough to overwhelming. With multiple locations, it was cost-prohibitive to staff each location with its own IT professional. Over time, the company’s hardware had become outdated and the infrastructure was unstable. It was a concern that they might not be keeping up with IT best practices and what negative effect that could have on the business.

Solution: Aries partnered with Superior Support Resources, Inc. and engaged our Total IT program, which would provide the necessary IT knowledge and resources, plus the flexibility and bandwidth to support the unique needs of their business. Leveraging a team of experts working at the forefront of IT would provide peace of mind from not having to stay up-to-date on their own at a time when technology is changing on a daily basis.

Customizing the Total IT program to meet their needs, we developed a plan to provide Aries with Engineering Services, 24/7 Managed Services, Help Desk, Software Development, and Virtual CIO services. In addition, SSR would provide the company with assistance on critical IT projects, such as updating their wireless network and moving data storage to SSR’s Data Center.

Outcome: From stabilizing their network to helping their end-users resolve day-to-day technical issues at the rate of 200 Help Desk tickets per month, Aries appreciates the wide breadth of expertise SSR is able to bring as a single IT partner.

SSR’s Engineers are on-site at Aries headquarters each week providing continuity in support and communication and are viewed as an extension of the Aries team. The company is now able to serve all their locations with industry-leading IT assistance in a cost-effective manner. And, the Aries leadership team is able to focus on what drives their business while SSR delivers IT strategy and execution to help them meet their goals.

“SSR has created stability within our infrastructure and we have realized productivity gains as a result. Through Total IT, not only does SSR bring us problem-solving and the latest in IT best practices, they also provide a strategic component to guide us on where we are and where we need to go. And, they always do what they say they are going to do. The team is professional and easy to work with, and their expertise has helped us solve our technology issues and create opportunities for growth.”

Dirk Smith
Chief Operating Officer, Aries Industries, Inc.